Statistics on organizations devoted to "development and perspective research  may express the state of an industry, the degree of competition or the lure of progress. Some common measures include: budgets, numbers of patents or on rates of peer-reviewed publications.

  ITSL :

• Understands yours services and priorities.
• Appreciates the political dynamics.
• Seeks ways to combine efforts to address common issues.
• Understands how his or her job impacts business results.
• Responds to external and internal forces affecting work environment.
• Ensures that everyone understands each other's roles and responsibilities and how they relate to business results.
• Aligns team goals with those of the organization.
• Provides services in a respectful manner.
• Delivers services accurately.
• Delivers services on time.
• Establishes and maintains effective contacts with customers.
• Suggests best ways to improve processes to fulfill user’s needs.
• Insures consistency and flexibility as needed.
• Empower employees to improve service delivery strategies.
• Obtains data to measure user’s satisfaction.