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GLOBAL DELIVERY BASE |
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GLOBAL DELIVERY BASE :- |
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In today’s global marketplace, businesses are always open. Technology is always online. Customers are always looking for more diversified product choices and more responsive services available at a moment’s notice anywhere. |
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ITSL can help you meet these challenges with industry-leading service and support available everywhere you do business. We leverage an innovative delivery model that makes uniform service quality accessible in every corner of the globe. We enhance the business value of your IT with world-class resources, processes, and service-level options optimized for efficient global delivery and tailored for your business and your budget. |
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| GLOBAL CONSISTENCY…GLOBAL INTEGRATION |
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ITSL, by contrast, has engineered its delivery infrastructure as one unified, truly global workflow system. Rather than being routed through a centralized clearinghouse, each service call toITSL is dynamically directed based your needs, your service-level agreements, and other relevant criteria. Whether your specific issue requires remote support, highly specialized engineering know-how, or an on-site visit, it is addressed using the most appropriate combination of tools, resources, processes, and skill sets. |
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| OPTIMIZED GLOBAL SOURCING: |
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To maximize delivery flexibility and help keep costs down, we have the ability to choose the optimal mix of resources for your requirements, schedule, and budget: on-site delivery for particularly urgent or mission-critical issues; in-country resources, including local partners and subcontractors.
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The effectiveness of ITSL’s “people resources” is enhanced by significant investments in globally integrated processes, methodologies, and tools that help maximize your return on IT and reduce the risks that come with technology growth and change. |
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| At ITSL, we recognize that delivering the best global service at the best price means more than letting you choose from diverse support tiers and service-level commitments. It means giving you the ability to leverage multiple channels of support — and to “mix and match” these access options to target each IT issue in the most efficient, most-cost-effective manner. |
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We recognize that, in today’s complex, often widely dispersed infrastructures, global service excellence is rarely a matter of providing a discrete, localized “fix.” It involves applying high levels of services experience and expertise to issues that ramify across multiple linkages and interdependencies environment-wide and, oftentimes, worldwide.
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That’s why ITSL Services takes a uniquely holistic, customer-centered approach to global delivery. Our consistent focus is on comprehensively understanding and addressing your critical technology-related business problems. And — with our extensive global resources, state-of-the-art processes, and proven delivery experience — we are well-equipped to deliver the solutions you need virtually anywhere around the world. |
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The service provider need not have their own offshore development centers across the globe but they can use the resources of their partners located around the globe, and thus follow a global delivery model. This provides the client with a large working team with varied qualities and expertise in different fields. |
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| Tasks accomplished by the team: |
- Understanding the client’s requirements.
- Directly interacting with the client to get a better idea of their needs and changes in them, if any.
- Testing the outcome of the project in tandem with the client’s team.
- Executing the project successfully at the client’s place.
- Provide the required support for maintenance.
- Development.
- Testing before handing over to onsite team.
- Continuous technical support.
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ADVANTAGES OF GLOBAL DELIVERY |
Best Results: Accomplishment of high quality work is possible, as the client will get the benefit of skilled manpower spread out across the globe. |
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Shorter lead-time: Shorter project completion time as the work is completed by a number of offshore development centers working together with the same target. |
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Cost benefits: The cost saving benefits for the client resulting from offshore outsourcing is also appreciable. |
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No possibility of communication gap: Onsite team, which will be in direct contact with the client, is able to understand the client’s needs in a better way. |
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