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| Services |
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| Support |
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Quick Message |
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Business Process Outsourcing (BPO) |
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ITSL in BPO Solution :- |
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We are having specialized and dedicated team of experts of different fields with penetrated approach and well equipped with the knowledge potential to led at the global level . |
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Business Process Outsourcing |
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BPO is the act of transferring some of an organization's repeated non-core and core business processes to an outside provider to achieve cost reductions while improving service quality. Because the processes are repeated and a long-term contract is used, outsourcing goes far beyond the use of consultants. If done well, BPO results in increasing shareholder value. |
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The main difference between BPO and more traditional IT outsourcing is that BPO offers companies a way of achieving transformational outcomes much more quickly. In a typical BPO contract, a service provider takes over a specific corporate function. Effective BPO encompasses much more than just changing who is responsible for performing the process. In BPO, the outside provider not only takes on the responsibility to manage the function or business process, but also re-engineers the way the process has been traditionally done. |
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| How we can make a difference: |
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The next generation of Business Process Outsourcing has emerged as a priority for businesses looking to better options in managing their application portfolios. The first wave offered low-cost, off-shore development labor, but today firms are demanding new, less risky options for applications that are strategic, complex, or mission-critical, while still taking cost into consideration. Outsourcing has moved from a niche technology management tool to a mainstream strategic weapon. Business Process Outsourcing leverages process driven efficiencies in terms of organizational excellence, responsiveness & branding, financial efficiency and customer relationship. BPO is emerging as a powerful and flexible approach that business leaders can use to achieve a wide range of tactical and strategic aims.
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The most common business process that gets outsourced is call centers. Call centers and Help Desks of many multi national and fortune 500 companies are being outsourced to low waged, English speaking countries such as Philippines and India. Countries like India with vast IT human resources are also attracting outsourcing from American IT/Technology companies to outsource their IT Help Desks. Many of these help desks are state of the art with latest Help Desk software and help desk hardware with technical savvy IT graduates behind them answering your questions. |
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| At your service 24 hours: |
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• IsoftGlobal is working 24x7 and 365 days a year for you. Our presence at strategic locations around the globe ensures that one or all of our offices are awake at all hours.
• This enables us to respond quickly and effectively. |
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| BPO India |
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BPO India is one of the popular business practices in today's competitive environment. The Indian BPO industry is constantly growing. According to the ITES-BPO segment registered a growth of 59% this year to reach US $2.3 billion and is projected to grow 54% to $3.6 billion in 2003-04. However, along with the phenomenal increase in BPO to India there has been a backlash against outsourcing. These enraged cries come from parties that have been affected by the migration of jobs to offshore locations like India. Though this anti-outsourcing movement is gaining momentum, it is important to understand the long term benefits of outsourcing and of BPO India. |
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IsoftGlobal offers BPO solutions and services that give the full opportunity to bridge the gap between business support systems and customer relationship management. Although we provide technical and non technical support, but not only this we also provide true operational experience, insight and expertise that answer critical business requirements with measurable business advantage.
Our Mission & Our Values:
- We will exceed customer expectations through service excellence…
- Our mission is to help our partners build relationships with their customers.
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Our Company |
| We are seven year old in IT world. We are into ERP, web development and software services field & our IT enabled services was started in 2006-2007. |
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| Our Objective: |
To be globally competitive and a leader in the quality of goods and services provided.
To provide customer satisfaction every time.
To nurture the culture of teamwork and dedication to quality in the organization.
To create a healthy environment for continuous prosperity. |
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Our genuine assets are not the sophisticated machinery or latest tools that equip our factories. The true assets are our professionally sound personnel who convert opportunities into reality. Our prized possessions are the skilled workers who have contributed so greatly to the accomplishment of our dreams. |
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| We Offers:’ |
Customer Interaction Centers
- Voice – Technical Support, Customer Service, Order Processing etc.
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Email & Web Based Support |
- Credit Risk Management Services
- Human Resource Management
- Data Capture / conversion / Documentation
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Key Services |
- Voice Based Customer Service Advertising Response Order taking and fulfillment Technical Helpdesk Information Centre Up-sell / Cross-sell Welcome Calls Lead Generations Follow-up Calls Early / mid stage delinquency collections Data Capture
- Web Based Email Responses Web Chats E-marketing E-campaigns CS Support
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Data Management Services |
- Data Integrity / Data Curing
- Sanity Checks
- Verification against masters
- Data Mining
- Segmenting data /slicing – Trend Analysis
- Customer Preference Profiling
- Analysis of marketing communications
- Data Warehousing
- Master Tables
- Structuring with common tables
- Campaign Management
- CREATE – list management
- DELIVER – communication tools (telemarketing, events, direct marketing, email, SMS etc.
- MEASURE – effectiveness of communication / medium
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Credit Risk Management Services Key BPO Services |
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Credit Collection & Management Services
- First bucket calling by trained Process Executives
- Field force management for recovery of debts
- Reconciliation of payments i.e. bank related, disbursement, monitoring etc.
- Business Prospect Validation Services
- Document Verification
- Asset Verification
- Credit scoring / analysis of individual prospect
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Project Implementation Stages
- Recruitment & Training
- Processes
- Software & Technology
- Transition & Roll-out
- Reporting – Feedback and Evaluation4 Stages of assessment 7-28 days Agent Training Program
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Our Technical Strength Partner Benefits:
Lower costs with blended shore approach
- Multiple service offerings
- Bandwidth Expansion
- ‘Air-tight’ data security
- Live Call Transfer Facility
- Nobel System Dialer facility with 95% uptime guarantee
- 3 Way Call Conferencing
Contact Information
This document details information and methodology of a confidential nature given by IsoftGlobal Solution Pty Ltd. IsoftGlobal Solution Pty Ltd.also states that it will not disclose or use the information provided by a customer to any third party.
We would be happy to provide you with our customer details, incase you wish to do a reference check.
Contact Information : |
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